May 18th, 2008 at 11:24 am » Comments (0)

 
At its most fundamental, a call center is nothing more than a workflow. The main distinction in call centers specialization is the direction of that workflow: inbound or outbound.
In one scenario, customers call in; the system prompts them for information; the call is routed to an appropriate person; and the call is handled. Specialized programs […]

May 18th, 2008 at 11:20 am » Comments (0)

 
It is difficult to pinpoint a specific market rate for hiring a telemarketing firm in the GTA. Costs depend on a several factors, including the type of project, skills and expertise required of TSRs, technologies needed, and even the time and day calls are generated.
Many large telemarketing firms require a minimum work […]